Kingdom Team Guide

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Kingdom Team Guide

How to submit requests, report problems, and get help

Welcome to the Kingdom

Need something done? Send a message. Our AI-powered pipeline reads your request, figures out who handles it, and gets it done — or tells you what's happening.

The Short Version

Send a message describing what you need

Use Lazarus (#kingdom-requests channel) or the web form. Plain English. No special format needed.

The AI reads and routes your request

It figures out the category (website change, bug fix, social media, etc.) and sends it to the right handler.

You get a response

Either it's done, it's in progress, or someone will follow up with questions. You'll be notified in the same channel.

What kind of request do you have?

🌐

Website Changes

Update text, images, blog posts, pages on client sites

🔧

Something's Broken

Bugs, errors, things that don't work right

📱

Social Media

Schedule posts, manage accounts, publishing

Tasks & Projects

Create tasks, check boards, manage projects

📄

Proposals & Quotes

Client proposals, estimates, invoices

📁

Files & Sharing

Upload, share, organize files and documents

💡
Don't know which category? Just describe what you need in plain English. The AI will figure out where to send it. You don't need to pick a category yourself.

How to Submit a Request

Two ways to get your request into the system. Pick whichever is easier for you.

💬 Option 1: Lazarus (Recommended)

Best for quick requests and back-and-forth conversation.

Open Lazarus

Go to cloud.rosies.cloud and click the Talk icon (chat bubble) in the top navigation.

Find the #kingdom-requests channel

Look in your channel list for #kingdom-requests. If you don't see it, search for it using the search bar.

Type your request

Just describe what you need. Be specific about which site, what page, and what should change.

Hit send

The system picks it up automatically (checks every 10 seconds). You'll get a response in the same channel.

Example Message
The homepage hero image on jennifercoledds.com needs to be updated. The new image is in the shared folder "Jennifer Cole/2026 Photos/hero-spring.jpg". Also update the tagline to "Caring for Tequesta Smiles Since 2008"

📝 Option 2: Web Form

Best for structured requests, especially website content changes.

Open the request form

Go to forms.rosies.cloud (Kingdom request form).

Fill in the details

Select the site, describe the change, and add your email so we can notify you.

Submit

The form feeds directly into the same pipeline as Talk messages. Same result, just more structured.

Be specific. "Fix the website" is hard to act on. "The phone number on the Contact page of jennifercoledds.com is wrong — it should be (561) 555-0123" is perfect.

What Happens After You Submit

Your request goes through an automated pipeline. Here's what happens behind the scenes.

💬
Your Message
Talk or Web Form
🧠
AI Classifier
Reads & routes
Handler
Does the work
🔔
Response
You get notified

🧠 The AI Classifier (Apostle Council)

An AI reads your message and figures out the category based on what you're asking about:

  • Website words (page, content, blog, image, SEO) → Content Ops team
  • Bug words (broken, error, can't, won't, fix, crash) → Healer (auto-fix)
  • Social words (facebook, instagram, schedule, publish) → Verily
  • Task words (task, board, assign, project) → Nehemiah
  • Proposal words (proposal, estimate, quote, invoice) → Proposals
  • File words (file, share, upload, folder) → Lazarus Files

🔔 Response Types

You'll get one of these back in your channel:

Done — change applied In Progress — working on it Need More Info — question for you Escalated — Andy notified

If it asks a question, just reply in the same channel. If something gets escalated, Andy picks it up manually.

🕑
Typical response time: Simple requests process in under a minute. Complex ones that need code changes or human review get acknowledged quickly, but the work may take longer.

Website Changes

Need to update text, images, or pages on a client website? Here's how to write a good request.

What to Include

  • Which site — the domain name (jennifercoledds.com, tequesta-dental.com)
  • Which page — Home, About, Contact, Services, a specific blog post
  • What to change — exact new text, or describe the change clearly
  • New images? — where the file is (shared folder path, email attachment)
Good Example
On jennifercoledds.com, the "Meet the Team" page still shows Dr. Smith. He left in January. Please remove his photo and bio section. The rest of the team stays the same.
Another Good Example
Add a new blog post to tequesta-dental.com. Title: "Spring Cleaning for Your Smile". Content is in the shared doc at "Tequesta/Blog Drafts/spring-cleaning.docx". Schedule it for March 1st.
Vague requests get stuck. "Update the website" will come back asking for specifics. Save a round-trip by being clear upfront.

Something's Broken

Errors, bugs, things not working right. Here's how to report them so they get fixed fast.

What to Include

  • What's broken — what you were trying to do
  • What happened — error message, blank page, wrong result
  • Where — URL or which app
  • Screenshot — hugely helpful (see AI Help section)
Good Bug Report
The proposals page at proposals.rosies.cloud shows a blank white screen when I try to create a new proposal. It was working yesterday. I'm using Chrome on my laptop.

How Bug Reports Are Handled

Bug reports go through automatic triage:

  1. AI Healer tries to diagnose and fix it automatically
  2. If it needs code changes, a GitHub issue is created automatically
  3. If AI can't solve it, Andy gets notified for manual review

Nothing touches a live client site without review. You'll get a status update either way.

📸
Screenshots are gold. A picture of the error tells us 10x more than a description. Check the AI Help section to build a help request with a screenshot.

Social Media

Schedule posts, manage accounts, and handle social media publishing.

What You Can Request

  • Schedule a post to Facebook, Instagram, Twitter, or LinkedIn
  • Update a social media profile or bio
  • Check engagement stats or recent activity
  • Approve or edit a scheduled post
Example Request
Schedule a Facebook post for Jennifer Cole DDS for next Tuesday at 10am. Use the spring promo image from the shared folder and caption: "Spring into a brighter smile! Call us today for your cleaning appointment."

Direct Access

You can also use the Verily dashboard directly at verily.rosies.cloud to schedule and manage posts with the full calendar interface.

Tasks & Projects

Create tasks, check project boards, and manage assignments.

What You Can Request

  • Create a new task or card on a board
  • Check what's on a project board
  • Assign tasks to team members
  • Update task status or add notes
Example Request
Create a task for Tyra: "Follow up with Jennifer Cole about the spring campaign photos". Due by Friday. Add it to the Client Follow-ups board.

Direct Access

Task boards are at tasks.rosies.cloud.

Proposals & Quotes

Client proposals, estimates, and invoices.

What You Can Request

  • Create a new proposal for a client
  • Generate a quote or estimate
  • Check proposal status
  • Update an existing proposal
Example Request
Create a new proposal for Tequesta Dental: Website redesign + SEO package. Include our standard dental practice tier pricing.

Direct Access

Proposals dashboard is at proposals.rosies.cloud.

Files & Sharing

File sharing, uploads, and document collaboration.

What You Can Request

  • Share a file or folder with someone
  • Find a document in shared storage
  • Upload files to a client folder
  • Set up a new shared folder
Example Request
Share the "Jennifer Cole/Marketing Materials" folder with jennifer@jennifercoledds.com as read-only. She needs to review the new brochure designs.

Direct Access

Nextcloud file manager: cloud.rosies.cloud. Log in with your team credentials.

AI Help — Screenshot Assistance

Stuck? Seeing an error? Drop a screenshot here and we'll build a help request you can paste straight into #kingdom-requests.

How It Works

Take a screenshot of the problem

Windows: Win + Shift + S    Mac: Cmd + Shift + 4

Drop it below (or click to browse)

We'll reference it in your help request.

Describe what's wrong

A short description of what you were doing and what went wrong.

Copy the message and paste it into #kingdom-requests

Attach the screenshot to the same message in Lazarus. The pipeline will have all the context it needs.

📷

Drop a screenshot here, or click to upload

PNG, JPG, or GIF
Screenshot preview

Describe what happened

What were you trying to do? What went wrong?

Fill in the description above to generate your help message...
💡
Pro tip: In Lazarus, you can paste a screenshot directly into the message box with Ctrl+V (or Cmd+V on Mac). The image attaches to your message automatically.

FAQ & Quick Links

Common questions and direct links to all Kingdom apps.

How fast will my request be handled?

Simple requests (text changes, quick fixes) can be processed in under a minute. Complex requests get acknowledged quickly, but the actual work may take longer. You always get a status update.

What if the AI gets it wrong?

Reply in the same channel and clarify. If something really goes sideways, Andy gets notified automatically. Nothing deploys to a live client site without review.

Can I go directly to the app instead?

Yes! The message pipeline is for convenience. If you know which app to use, go straight there.

Who sees my messages?

The team and the AI system. It's an internal channel. Andy has oversight of everything.

What if my request doesn't fit any category?

Send it anyway. If the AI can't categorize it, it goes straight to Andy. No request gets lost — the fallback is always a human.